Retired Product

Retired Product Guarantee & Policy

Your Product Retired? We've Got You Covered.
Sometimes a template reaches the end of its lifecycle—whether it's replaced by a newer version, rebuilt from scratch, or retired to keep our library fresh and focused.

When a product changes, your experience shouldn't take a hit—it should get better. You supported Templays, and Templays supports you. If a product you purchased has been retired, reach out to us and we'll issue you a complimentary replacement or equivalent alternative to ensure your projects keep moving forward seamlessly.

That's our promise to you.

— Anas Alowais, Founder of Templays

How to Claim Your Replacement

1. Reach Out
Send us a quick message with the name of your retired product and your original purchase details.

2. Verification
Our team will verify your purchase details (usually within 24 hours).

3. Claim Your Gift
We'll issue your replacement or alternative asset so you can get back to creating without missing a beat.

Terms & Replacement Policy

A retired product is any template or asset that has been permanently removed from our store catalog. Replacement products are provided under the following terms:

• License Continuity: Replacement products are granted under the exact same license type as your original purchase (Commercial Use or Personal Use).

• Personal Use Licenses: Reserved strictly for personal, passion, or educational projects. May NOT be used for paid client work or income-generating projects.

• Usage & Customization: You are free to modify, adapt, customize, and edit the replacement product to fit your project requirements.

• Restrictions: You may NOT redistribute, resell, lease, rent, lend, sublicense, or claim authorship/ownership of the replacement product.

• Maintenance Status: Retired products and their replacements are provided "as is" and will not receive future functional or design updates.

• Subscription & Access: Active subscription holders (Starter, Blocs Pro, Elements Pro) maintain access to replacement selections while their plan remains active. Creator Lifetime License holders retain access indefinitely.

• Exclusions: This guarantee does not apply to items removed due to legal disputes or policy violations.

Have questions about a retired template? Contact Support Center ↗