Refund Policy
Last update 14 Dec, 2024
REFUND POLICY
Thank you for your interest in this Refund Policy. This Refund Policy constitutes part of our Terms and Conditions and should be read together with our Terms of Service, Privacy Policy, and Cookie Policy.
ABOUT THIS REFUND POLICY
We are Templays of Saudi Arabia ("Templays", "we", "us", or "our"). This Refund Policy was last updated on Thursday, 28th of May, 2026, and is the current and valid version. This Refund Policy applies to all payments made through our website www.templays.com for any services, subscriptions, or products offered by Templays.
GENERAL
By making a payment on our website, you are deemed to accept the terms of this Refund Policy. We recommend that you read this Refund Policy carefully before completing any transaction on our website.
ELIGIBILITY FOR REFUNDS
You may be eligible for a refund in the following circumstances: you were charged incorrectly due to an error on our part; you were charged for a service or subscription that you did not authorize; or the service or product you purchased was not delivered as described on our website at the time of purchase.
Refund requests must be submitted within 7 days of the date of the original transaction. Requests submitted after this period will not be considered.
NON-REFUNDABLE ITEMS
The following are not eligible for a refund: services or products that have been fully consumed, used, or accessed; subscription periods that have already commenced and been utilized; charges resulting from your failure to cancel a subscription before the end of a billing period; any promotional, discounted, or free trial charges; and any charges where you have breached our Terms and Conditions.
HOW TO REQUEST A REFUND
To request a refund, you must contact us through our Contact Form and include the following information: your full name and the email address associated with your account; the date and amount of the transaction; a description of the reason for your refund request; and any supporting documentation or evidence, if applicable.
We will acknowledge receipt of your refund request within 5 business days. We will review your request and notify you of our decision within 14 business days of receipt of all required information.
REFUND PROCESS
If your refund request is approved, the refund will be processed using the same method of payment that you used for the original transaction. Refunds will be processed within 14 business days of our approval. The amount refunded will be the amount you paid, less any applicable fees or charges that are non-refundable as described in this Refund Policy. We are not responsible for any delays in refund processing that are attributable to your payment provider or bank.
REFUND DENIAL
We reserve the right to deny any refund request that does not meet the eligibility criteria set out in this Refund Policy. If your refund request is denied, we will provide you with the reason for our decision in writing.
CHANGES TO THIS REFUND POLICY
Templays may change this Refund Policy at any time without notice. Any amendment will be effective immediately. Your continued use of our website after any amendment constitutes an agreement by you to comply with and be bound by the amended Refund Policy. Accordingly, you should read this Refund Policy from time to time for changes.
GOVERNING LAW
This Refund Policy shall be governed by and construed in accordance with the laws of Saudi Arabia, without regard to its choice of law provisions.
CONTACT
If you have any questions about this Refund Policy, please contact us through our Contact Form.